Q: There was a problem with my order. How do I proceed?
Please email firstname.lastname@example.org with an explanation of the situation. You may also contact our customer service line at 1-855-395-9700. We sincerely apologize for any problems you've experienced with your order. Unfortunately from time to time, these issues arise, and we will do everything in our power to ensure your complete satisfaction. Thank you!
Q: How do I change or cancel my order?
NOTW would be happy to change or cancel your order as long as it has not yet shipped. Please call us at 1-855-395-9700 to make order changes. You can also email us at email@example.com. However, since email is not the fastest way to communicate, it is usually best to call.
Q: When will my order ship?
Most orders shipping from our Oklahoma City, OK location normally ship within 3 business days of being placed, and are processed Monday through Friday. If you ordered an item that is made-to-order or that is shipping from a different location, the shipping times may vary and delivery estimates will be listed on the product page.
Q: How do I track my shipment?
Once your order is shipped, you will receive a confirmation email that contains your tracking number.
Q: What is your return or exchange policy?
At NOTW, we understand that buying clothes and apparel over the internet can be somewhat intimidating since you cannot try on the items before you buy them. For this reason, we are more than happy to refund or exchange items that do not fit properly or do not meet your expectations, provided they do not list that they are non-returnable on the product page. For more information regarding refunds and exchanges, please visit our returns page. All returned items must be in brand new, unworn, and unwashed condition with no signs of wear in order to be accepted back.
Q: Do you ship to international addresses, APOs, or PO Boxes?
Yes. International shipments will be processed and shipped within 3 business days of the order being placed. International, APO, and PO Box shipments will be sent via USPS First Class or Priority Mail.
Q: How long will my order take to arrive?
Delivery estimates are listed on the product page for each item. For orders shipping from the Oklahoma City, OK warehouse, the shipping map below can be used to determine estimated transit times once the order has been shipped.
Q: What payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, Discover, and American Express) and Paypal.
Q: Will there be any additional charges for international shipments?
Each individual country and region has a local customs office. For all international shipments, this office has the ability to choose what, if any, they are going to charge for inspecting the contents of international orders. Sometimes they do not charge anything. Other times, though few and far between, they have charged fees in excess of $50. Ultimately it is the decision of your local customs office to determine not only to delay the delivery of your order, but also charge any additional fees they so choose before they release your order to you.
Q: Is it safe to buy online from NOTW?
Q: Does NOTW share my personal information with anyone else?
Q: Can I place an order over the phone?
Yes, you can reach us by our toll free number Monday through Friday, 8:30am to 5:00pm CST at 1-855-395-9700. Any other time, please leave us a message, or send us an email, and we will do our best to get back to you by the next business day.
Q: Does your clothing run large or small in comparison to other brands?
While the men's sizes offered on our website are normal in comparison to most clothes, the Junior's sizes run slightly small. More often than not, customers request exchanges from smaller sizes to larger ones rather than from larger ones to smaller sizes.
Q: Does NOTW charge re-stocking fees for returns?
No, NOTW will gladly refund the entire purchase price minus the cost of shipping to
your credit card for all valid returns. For more information on how to submit your
return, please visit our returns page.
Q: Where can I send my return/exchange?
7727 SW 44th St.
Oklahoma City, OK 73179
After we receive your return,
please allow 7-10 business days for us to process your refund or
Q: How do I change my email address?
To change your email address for your Express Checkout or Wishlist, please log in here.
Q: Why did my jewelry/shirt/book purchase ship separately from the other items in my order?
We have a third-party vendors who ship their products seperately from their warehouse.
Most orders will ship within 3 business days. Please note that if you choose a custom inscription, your order may take up to 5 business days to ship. If there is a delay in your order for any reason, you will be immediately notified by e-mail or phone.
Q: Do you offer gift receipts?
No, we do not at this time.
Q: Do I have to pay sales tax?
Sales tax will be added to orders being sent to Arkansas, Colorado, Kansas, Louisiana, Missouri, Oklahoma or Texas.